Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. Performs any other job-related duties as assigned.Maintains relevant knowledge of industry through continuing education and training.Works with safety as a priority, and follows department and company safety standards.Able to assist in the fitness area by ensuring equipment is maintained and being available for guests.Ensures all maintenance and equipment challenges are reported in a timely fashion to spa leadership team.Ensures product and supply inventories are replenished and maintained daily.Keeps all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines.Assists peers, guests, other departments or leaders at all times.Reconciles daily sales, deposits and invoices as outlined in department policy.Accurately receives payment of services and properly accounts for all transactions and monies.Maintains relevant knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards.Accurately schedules spa appointments via telephone reservation or in person.Accurately assists guests with check-in for spa reservations and spa access.Effectively communicates with peers and leadership team and ensures all pertinent information is shared.
Maintains an alert and welcoming posture while acknowledging all guests with enthusiasm and professionalism while providing the highest level of guest service.Assists in guest recovery situations to ensure guest service and communicates with leadership team as needed.Provides accurate, appropriate and immediate responses to guest requests, ensuring complete guest satisfaction while anticipating their needs.Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.Reports accidents, injuries and lost and found items immediately in compliance with company and department policies.Ensures the Encore standards of cleanliness and appearance for all areas.Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.Keeps informed of all new developments within the department.Delivers and maintains a maximum level of property-wide service and satisfaction.Actively contributes to the departmental performance.Adheres to all Encore Boston Harbor core values, property standards, and department standards.This job offer is not available in your country.
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